Terms & Conditions
Terms & Conditions – Hudson & Rae
Welcome to Hudson & Rae.
These terms and conditions are designed to ensure clarity and trust in every purchase made in our online store.
By using our website or placing an order, you agree to the following provisions.
Article 1 – Definitions
Consumer: The natural person placing an order, acting outside the scope of any business or professional activity.
Seller: Hudson & Rae – the provider of products and services through this online store.
Agreement: The purchase contract established between you and Hudson & Rae at the moment your order is confirmed.
Right of Withdrawal: The right to return your order within the specified time period.
Article 2 – Seller Information
Company name: Hudson & Rae
Email: support@hudsonandrae.com
Registered office: Hudson Valley, New York, United States
Article 3 – Scope of Application
These terms apply to all orders and purchases made in the Hudson & Rae online store.
By placing an order, you fully accept these terms and conditions.
Article 4 – Offers
All offers are non-binding and may be changed at any time.
We describe and present our products with the utmost care; however, colors may vary slightly depending on your screen settings.
Obvious errors or omissions in product descriptions are not binding for Hudson & Rae.
Article 5 – Agreement
The agreement is concluded when an order is placed and you receive an electronic confirmation.
Orders are processed once payment has been successfully received.
We provide a secure payment environment (SSL encryption).
If a product is unavailable, we will inform you promptly and offer an alternative or a full refund.
Article 6 – Right of Withdrawal
You have 30 days from the date of delivery to return a product.
Returned items must be unused, in their original packaging, and in resalable condition.
For hygiene reasons, the right of withdrawal does not apply to certain items such as underwear, hosiery, or specific cosmetic products.
Article 7 – Return Costs
Return shipping costs are the responsibility of the customer, unless the product is defective or the error is on our part.
Once the returned goods are received and approved, a refund will be issued within 14 days using the same payment method used for purchase.
Article 8 – Prices and Payments
All prices include VAT (where applicable) and exclude any customs duties or import fees.
Payment is required at the time the order is placed.
In the event of an obvious pricing error, Hudson & Rae reserves the right to cancel the order.
Article 9 – Warranty
Hudson & Rae guarantees that products conform to the agreement, the description, and reasonable expectations regarding quality and usability.
The warranty does not cover normal wear and tear, misuse, or improper handling.
Article 10 – Delivery
Orders are prepared and shipped with the utmost care.
Average delivery time: 8–12 business days.
If a delay occurs, we will inform you in advance.
Article 11 – Complaints
Do you have a complaint? Please contact us at support@hudsonandrae.com.
We respond to complaints within 14 days.
If a dispute cannot be resolved amicably, it may be submitted to the competent court in accordance with applicable law.
Article 12 – Governing Law
All contracts and orders concluded with Hudson & Rae are governed by the laws of the United States, without regard to conflicts of law principles or the customer’s country of residence.
Article 13 – Contact
For any questions regarding these terms and conditions, please contact us:
📧 support@hudsonandrae.com